Live Chat, ChatBot, Cart Saver

Chatra Live Chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better.
Chatra allows you to see shopper's cart contents in real-time to identify the most valuable customers and provide tailored assistance.

Features

Cart SavingReduce cart abandonment rate, proactively contacting customers stuck on the checkout

Real-time visitor listSee who's on your website, where are they from, and what they have in their cart. Start chatting with any visitor.

Facebook messenger integrationAnswer chat messages sent by Facebook users to your store’s page directly from Chatra.

Instagram integrationReply to your Instagram DM's directly from Chatra.

Live typing insightsSee what customers type before they hit "send". Save time on preparing an answer.

Group chatsMake few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.

Visitor informationKnow your customers once they start chatting with you — what page they are on, where are they from, and what device and system they use to access your store.

Conversation historyWe save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.

Intelligent contact form botCollects contact information when you are offline or unavailable to chat so that you can get back to customers even if they left your site.

Targeted chats (triggers)Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.

Correct typosCorrect answers after sending the chat message.

Works everywhereNever lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.