Once you register, you will receive an email with a verification code. Please check your inbox and click ‘Verify Email’ to complete your registration. If you do not see the email, please check your spam folder. The verification code may expire if you close your browser before completing registration.

Most orders ship within 3–10 business days. In some cases, additional processing time may be required, and shipping may take up to 10–15 business days, as stated in the order confirmation email and clearly indicated on our website. As a wholesale-only business, we follow scheduled processing and shipping procedures to ensure orders are handled accurately and efficiently. All orders are processed and fulfilled on a first-come, first-served basis to ensure fairness and accuracy. Once your order ships, you will receive a confirmation email with your tracking number and photos of your packaged items.

Once a shipping label is created, the order is ready for carrier pickup. It may take 24–48 hours for the carrier to begin moving the package

Please e-mail wholesale@ktsupply.com for products which you are missing. Our support agency will get back to you within 24 hours.

Please take a photo of the damaged area and email it to wholesale@ktsupply.com as proof. Our support team will respond within 1 - 2 business days